Ihre Fragen
vor der Auswahl.

About Transportation

1. Is the selected shipping service available in my country? Who is the shipping carrier? How long will it take to arrive?

We offer fast shipping to most countries .

Delivery time = processing time (order preparation) + shipping time.

Delivery methods:

(1) Free Shipping:

• Fees: Free shipping for orders over €60, €20 for orders under €60.

• Processing time: 1-2 weeks

Please note: Delivery time will vary depending on flight information at the time of order.  Other remote countries may take more time. We are constantly improving our service and we will try our best to find more and better carriers to cooperate with.

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

The stock levels shown on our website are based on the stock levels we receive from our own or manufacturer warehouses. Stock levels may change rapidly. Even if we show that a product is in stock on our website, it does not mean that the product is actually in stock. Items may have already been sold when an order is placed.

Please do not schedule an electrician based on the stock levels and lead times shown on our website. An electrician should only be scheduled when the item arrives.

• Due to the unfortunate events currently taking place, we are unable to ship to Ukraine. We apologize for any inconvenience this may cause and thank you for your understanding.
• If you still have questions or need to ship to another country, please contact us for consultation: [email protected]
>> Please refer to our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order is shipped, you will receive an email with the tracking number.
Click this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team at [email protected] to get the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be cancelled. If you insist on canceling, we will charge 30%-50% of the order amount as storage fees, order preparation fees and shipping fees. This fee will be deducted from the refund of your goods.

2. What if I receive a damaged item?

Products received with broken glass, dented sunshades or frames are not considered defective and are not returnable. In this case, we will replace the glass or sunshade free of charge. If you do not wish to receive a replacement and wish to return the product, we will treat it as a normal return and charge a restocking fee of up to 35%. We also reserve the right to deduct any outbound shipping costs from your refund.

3. When can I receive my refund?

Once we receive your return, it may take up to 5 business days to refund the funds to your original payment (PayPal: 1-2 days; Credit Card: 3-5 days). If you still have any questions about your refund, please contact us at [email protected] and we will get back to you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>> Learn more

About Products

1. Can the light be dimmed?

If the lamp uses E27, E14, G9, etc. bulbs, you can choose dimmable bulbs so that the lamp can be dimmed with your dimming system. But if you don't have a dimming system at home, please consult us and we will customize the lamp for you. For lamps with LED chips, you can't change the internal light source, and we mainly provide warm light, cold light and dimmable versions. If there is no dimmable version on the product page, please consult us. We can make all lamps dimmable. If you have this demand, please feel free to consult us.

2. Can I use a longer cable?

We supply most of our lamps with 150cm cables. If you require a longer cable (up to 800cm), please specify this when placing your order and we will extend the cable free of charge.

3. Does the voltage required for the product I purchased match the country I live in?

The voltage of our products will be adjusted according to your country as shown below. 110V
-120V: United States, Canada, Mexico, Brazil, Japan, Cuba. 220V
-240V: United Kingdom, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.

4. What types of fans does the fan store offer?
Our fan store offers a wide variety of fans, including ceiling fans, wall fans, table fans and a variety of fan accessories.

5. How do I choose the right fan for me?
When choosing a fan, you can consider the size of the space, fan function, style and energy efficiency rating. Our professional team can provide personalized advice.

6. Does the installation of the fan require a professional?
The installation of the fan usually requires certain skills. It is recommended that you seek the help of a professional to ensure safety and normal use.